Privacy Policy

What This Policy Covers

This privacy policy explains how Heritage Restoration LLC collects, uses, and protects information you share when you visit heritagermn.com or contact us directly. We’ve written it in plain language because you shouldn’t need a law degree to understand how your information is handled.

Information We Collect

When you submit a contact form, request an estimate, or email us at support@heritagermn.com, we receive the details you provide, typically your name, phone number, email address, and a description of the damage or service you need. If you call (320) 733-8868, we may keep a record of that conversation for scheduling and follow-up purposes.

We also collect basic, anonymous analytics data through our website host, things like which pages were visited and what type of device was used. This data contains no personally identifying information and is used only to understand how the site is performing.

How We Use Your Information

The information you share is used for one purpose: helping you. That means responding to your inquiry, scheduling an estimate, coordinating the scope of work, and, when you authorize it, communicating with your insurance carrier to document the loss and process your claim. We do not use your contact information for marketing lists, and we do not sell, rent, or trade your personal data to any third party.

Insurance Coordination

If you ask us to work directly with your insurance company, we will share relevant documentation (photos, moisture readings, scope of loss reports) with your carrier or their adjuster. We do this only with your explicit authorization, typically captured in the work-authorization form you sign before services begin. Your insurer’s own privacy practices govern how they handle that information once received.

How Long We Keep Your Information

We retain records related to completed jobs for as long as is reasonably necessary for warranty, billing, and legal purposes under Minnesota law. Contact inquiries that do not result in a service agreement are kept for a limited period and then deleted.

Your Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to know what personal information we hold about you, request its deletion, and opt out of any sale of that data, though we do not sell data under any circumstances. Residents of other states may have similar rights under applicable state law. To make a request, email us at support@heritagermn.com or call (320) 733-8868 and we will respond promptly.

Because Heritage Restoration LLC operates within the United States and does not specifically target visitors in the European Union, GDPR obligations are unlikely to apply. If you are contacting us from outside the US, please be aware that your information will be stored and processed domestically.

Changes to This Policy

If we update this policy in a meaningful way, we will revise the effective date at the top of this page. We encourage you to check back periodically. Continued use of the site after changes are posted constitutes acceptance of the updated terms.

Questions

Privacy questions can be directed to Heritage Restoration LLC at 10984 Harvest Road, Little Falls, MN 56345, by email at support@heritagermn.com, or by phone at (320) 733-8868.