Accessibility Statement

Our Commitment to Accessibility

Heritage Restoration LLC is committed to making heritagermn.com usable by everyone, including people who rely on assistive technologies such as screen readers, keyboard navigation, or display magnification. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the current benchmark for accessible web content, and we treat accessibility as an ongoing responsibility, not a one-time checkbox.

What We’ve Built For

This site is designed and coded with accessibility in mind from the ground up. That includes:

• Sufficient color contrast between text and background elements
• Descriptive alt text on images so screen readers can convey visual content meaningfully
• Keyboard-navigable menus and forms, so no interaction requires a mouse
• Logical heading structure that allows assistive technologies to outline the page accurately
• Labels and ARIA attributes on form fields so users understand what each input requires

We test the site against common screen readers and periodically review pages as content is updated.

Known Limitations

We recognize that no site is perfectly accessible at every moment. Third-party content, such as embedded maps or external scheduling tools, may not fully meet WCAG 2.1 AA standards, as those elements are outside our direct control. We work to select third-party tools that prioritize accessibility and will replace or supplement them when better options exist.

How to Report an Issue

If you encounter a barrier on any page of this site, a form you can’t complete, an image without a useful description, a video without captions, or anything else that prevents you from getting the information you need, please let us know. We take these reports seriously and commit to responding within a reasonable timeframe and addressing confirmed issues as promptly as our update cycle allows.

You can reach us through any of the following:

• Phone: (320) 733-8868
• Email: support@heritagermn.com
• Mail: 10984 Harvest Road, Little Falls, MN 56345

When you contact us, please describe the page you were on, the assistive technology or browser you were using if known, and the nature of the barrier. That detail helps us reproduce and fix the issue faster.

Alternative Access

If a specific page or document on this site is not accessible to you and you need the information it contains, call or email us directly. We’re glad to provide the same information in a different format, plain text, over the phone, or by other means, so that an accessibility gap on the site never prevents you from getting help with a water, fire, or mold emergency.

Continuous Improvement

Accessibility standards and assistive technologies continue to evolve. We review this statement periodically and update our practices as guidance changes. If you believe our self-assessment is inaccurate or that we’ve missed something meaningful, we welcome that feedback, it helps us serve every visitor better.